We Speak Your Language In-Person Translation We know how important it is for members to be able to talk to their doctors and to understand fully any information and instructions. So we will arrange to have a translator meet members at their doctor’s appointments. This service is free of charge and includes American Sign Language translators, too. Call SCAN Member Services to make the arrangements. It’s best to call as soon as you’ve made your appointment, but at least 48 hours before. Over the Phone You may already know that when you call our Member Services department we can help in just about any language. We have dedicated bilingual (English/Spanish) representatives and 176 other languages at our fingertips. Once a Member Services representative comes on the line, all you have to do is say your preferred language (“Korean”). The representative will then dial in our translator service for on-the-phone help. Again, this service is free to our members. SCAN Member Services 7:00 a.m. to 8:00 p.m. 7 days a week 1-800-559-3500 TTY: 711 If you would like in-person translation at your next doctor’s appointment, please call as soon as you’ve scheduled your office visit. We need at least 48 hours notice, but more notice is appreciated.

SCAN OnCall® Get health information by phone from registered nurses, available FREE to you as a SCAN member 24 hours a day, 365 days a year. Simply call toll-free: 1-800-793-1717

Want to reduce the amount of mail you receive from SCAN?

Every year, Medicare requires that we mail plan materials to each of our members. However, we can now offer you the opportunity to view your plan materials on-line. You will no longer have to deal with those heavy books.

It's easy to do! Just click on the button below and complete the simple form on the next page. All that is required is your name or your member id number, date of birth, and e-mail address.

Register My E-Mail Address

If you have already selected to receive your plan materials on-line, and you need to update your e-mail address, click on the button below and complete the "Update My E-mail" section.

Update My E-Mail Address

If you have already elected to receive your plan materials on-line, and want to view them now, click on the button below to view your materials.

Review My Plan Materials

Extra Help for people with limited resources

For those members who qualify for Extra Help: premiums, co-pays and deductibles may vary based on the level of help received. For more information click on the button below.

Low Income Subsidy Premium Summary Chart - 2013
Tabla de resumen de cuotas de subsidio para bajos ingresos – 2013
低收入補助（LIS）保費摘要表 2013 年

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  Benefits Overview

  SCAN Health Plan offers many benefits seniors need to stay healthy. Learn more about your unique health plan benefits by selecting the Plan you currently have and the county in which you reside.
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  Health and Wellness

  With a dedicated staff of experts in medicine, gerontology, psychology, social services and more, SCAN is continuously working to do more than simply provide health care. SCAN can also help provide the information you need to address your health concerns, to take preventive measures so you can stay healthy longer, to assist with disease management, and to identify health-related issues before they become serious. Click on the go button to find out more.
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  Product and Service Discounts

  We’ve arranged for SCAN members to receive discounts on such important health and safety items as nutritional supplements, emergency response systems and more.
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  More Resources

  From Frequently Asked Questions about SCAN to a directory of Community Health Resources, find additional information online through a variety of health care resources by clicking on the go button.
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  Drug Formulary Search

  At SCAN, we know the importance of understanding your pharmacy benefit, so we want to provide you with our Drug Formulary. A Drug Formulary is a list of drugs covered under your SCAN pharmacy benefit. Click on the go button to determine if a medication is covered under your SCAN pharmacy benefit.
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  Order Prescriptions Online

  To find out more about ordering prescriptions online via Express Scripts, the SCAN contracted mail order pharmacy, click on the go button.
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  Medicare Fraud

  To learn about Medicare fraud, including how to protect yourself, click on the go button. This page also has information on what to do if you suspect fraud – you can even make a report online.

• Medicare Complaint Form

  You are now able to submit feedback about your Medicare health plan or prescription drug plan directly to Medicare using the form below. The Centers for Medicare & Medicaid Services values your feedback and will use it to continue to improve the quality of the Medicare program. If you have any other feedback or concerns, or if this is an urgent matter, please call 1-800-MEDICARE (1-800-633-4227). TTY/TTD users can call 1-877-486-2048. This number is available for you to call 24 hours a day, 7 days a week.
  
  
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  Medicare Complaint Form
  
  

  Office of the Medicare Ombudsman

  
  You may also visit the Office of the Medicare Ombudsman (OMO): The Medicare Beneficiary Ombudsman can help you with complaints, grievances, and requests for information. To be directed to the Office of the Medicare Ombudsman, please click on the following link:
  
  
  By clicking the following link you will be leaving www.scanhealthplan.com
  
  Office of the Medicare Ombudsman