SCAN Member Requests

As a member of our plan you may ask a question, request a replacement member identification card, request member materials or change your contact information.

If you would like to learn about our Family and Friends Program, please click here.

Additionally, as a member of our plan, you have the right to get a summary of information about appeals, grievances and exceptions that other members have filed against our plan in the past.

You May Call:
Please call Member Services at 1-800-559-3500. We are available to help you between the hours of 7:00 a.m. and 8:00 p.m., seven days a week. TYY users call: 711.

You May Write:
SCAN
P.O. BOX 22616
Long Beach, CA 90801-5616
Attn: Member Services Department

You May Submit Your Request Online:

Member's Name (Required)

First	MI	Last

And (Required)

Birth Date		Member ID
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Month Day Year	- OR -

Email Address (Required)

If you are inquiring about a member, please provide us with your name:

First	Last

So we can provide you with the best possible services, please enter the phone number where we can reach you:

Area Code

- Phone Number

Extension

What would you like to do?

I have a question I would like to request a SCAN form I would like to change my contact information I would like to request a replacement Member ID card I would like to request a copy of the Appeals, Grievances and Exceptions Report