A Guide to Information in Section B
This section offers resources to help health care providers
identify the linguistic needs of their Limited English Proficient
(LEP) patients and strategies to meet their communication
Research indicates that LEP patients face linguistic barriers
when accessing health care services. These barriers have a
negative impact on patient satisfaction and knowledge of
diagnosis and treatment. Patients with linguistic barriers are
less likely to seek treatment and preventive services. This
leads to poor health outcomes and longer hospital stays.
This section contains useful tips and ready-to-use tools to help
remove the linguistic barriers and improve the linguistic
competence of health care providers. The tools are intended to
assist health care providers in delivering appropriate and
effective linguistic services, which leads to:
- Increased patient health knowledge and compliance with treatment
- Decreased problems with patient-provider encounters and increased patient satisfaction
- Increased appropriate utilization of health care services by patients
- Potential reduction in liability from medical errors
The following materials are available in this section:
Common Sentences in Multiple Languages (English-Spanish-Vietnamese–Chinese)
Simple phrases that can be used to communicate with LEP patients while waiting for an interpreter.
Common Signs in Multiple Languages (English-Spanish-Vietnamese–Chinese)
Simple signs that can be enlarged and posted in your facility.
Tips for Communicating Across Language Barriers
Suggestions to help identify and document language needs.
Employee Language Skills Self-Assessment Tool
Self-assessment tool to capture the language capability of bilingual health care providers.
Language Identification Flashcards
Tool to identify patient languages.
Tips for Locating Interpreter Services
Information to know when locating interpreter services.
Telephonic Interpreting Companies
Sample list of organizations that provide interpreter services.
10 Tips for Working with Interpreters
Suggestions to maximize the effectiveness of an interpreter.