1. Tell us if you have ongoing care needs, such as a scheduled procedure, are under ongoing care, or use medical equipment ordered by your current doctor. Your SCAN representative may have completed a form with this information when you enrolled. If this care started after you enrolled, please call Member Services at 1-800-559-3500 (TTY: 711) as soon as possible so we can help.

2. Renew your prescriptions for the medications you take every day. Then pick up your refills before your current coverage runs out. This way you’ll have enough medications to last until you connect with your SCAN doctor and plan benefits.

3. Get familiar with our website, explore and bookmark key pages. You can sign up for a SCAN member account here. Once you’re in, set your communication preferences to tells us which materials you want by mail and which by email.

1. Schedule a visit with your primary care doctor. Here’s why you may need an appointment sooner rather than later:

• You see any specialists—your primary care doctor may need to get new authorizations.
• You take medications marked “PA” on our Formulary. These need to be approved before SCAN will cover them.
• You have a chronic condition or are under ongoing care.

2. Get your medications at a SCAN pharmacy. SCAN works with most of the large chains and many smaller pharmacies. To get home delivery, you’ll use Express Scripts^® Pharmacy.

• Find a SCAN pharmacy at: scanhealthplan.com/findapharmacy
• To get started with home delivery, call Express Scripts at 1-877-842-9792 (TTY: 711)

3. Start using all your SCAN “extras.” Many SCAN members enjoy no-cost extras like:

• Gym membership
• HEALTHtech technology support hotline
• Telehealth
• Behavioral telehealth
• Over-the-counter benefits
• Dental coverage
• Vision coverage
• Hearing coverage
• Transportation services
• Find more extras here

If you have questions about your health, contact your doctor

Whether you’re feeling ill, need a prescription refill or have questions about a referral, your doctor’s office is the place to start. If your medical group has a patient portal, take a few minutes to sign up—it’s an easy way to get answers and information.

If you have questions about your benefits, contact SCAN

Use the Member Services phone number on the back of your ID card.

Our hours of availability are:

• April 1 – Sept. 30: Monday – Friday, 8 a.m. – 8 p.m.
• Oct. 1 – March 31: Seven days a week, 8 a.m. – 8 p.m.

The fastest and easiest way to request an ID card is right here on our website. You can view, print or email your ID card or order a new one right from your secured account, 24 hours a day. If you haven’t already signed up for an account, sign up here. Of course, you can always call Member Services to order a new ID card.

Changing your PCP is fast and easy. Here’s how:

1. Log in to your online member account here. If you haven’t already signed up for an account, you can also do that here.
2. Click on the “Care & Prescriptions” tab in the menu at the top of the page.
3. Click on the “Find your doctor” tile towards the bottom of the page.
4. Search for primary care doctors in your area.
5. Pick the primary care doctor you want from the doctors listed.
6. Click on “Request a PCP Change” in the middle of the page and complete the request form.

For a complete list of the prescription drugs covered by SCAN, check our formulary page.

Once you sign up for your online account, it is available 24 hours a day and has all your plan documents and details. Use it to:

• View, download or print your plan documents, including your Monthly Summaries and Annual Notice of Change.
• View, print, email, or ask for a replacement ID Card.
• Set your communication preferences—tell us what to send you via the mail, email or even text.
• Change your primary doctor.
• Change your SCAN plan.
• Securely pay your plan premium (if you have one), or view your payment history.
• Contact Member Services through secure messaging. Secure messaging is a safe way to send and receive messages from SCAN. Everything in the message is encrypted (protected)—including attachments—so only you and SCAN can read it.

To do all this and more, set up your account or log in here.

We're available: 8 a.m. – 8 p.m.

• 7 days a week October 1 – March 31
• Monday – Friday from April 1 – September 30

If your question isn’t urgent, you may want to call later in the week and before 10 a.m. or after 3 p.m., when the phone lines are less busy. Or send us a secure email anytime, through your SCAN member account.