SCAN’s Commitment to Quality

Since our founding in 1977, SCAN Health Plan has been dedicated to our mission of helping seniors stay healthy and independent. 

SCAN believes our members are a vital part of the healthcare team—in fact, you are the heart of our mission. By partnering with you, your family and your doctors, we can help ensure you receive safe, quality, individualized care that results in the best outcomes possible.

As a Medicare Advantage and Prescription Drug (MAPD) organization, SCAN works with a network of local doctors, hospitals and other medical providers to offer Medicare-covered medical and behavioral healthcare and services. SCAN also offers supplemental benefits—those “extras” we cover that Original Medicare does not. We provide these through a variety of different MAPD plan options, tailored to different needs, different counties and even to people with certain chronic conditions.

SCAN also works with the California Department of Health Care Services to serve members who are dually enrolled in both Medicare and Medicaid in Los Angeles, San Bernardino and Riverside counties. The SCAN Connections plan covers Medi-Cal and Medicare services in one, easy-to-use plan that provides personalized support.

Our Quality Improvement Program

SCAN’s Quality Improvement Program includes clinical and non-clinical care services for all SCAN members. Quality improvement is a continuous process, in which we put into place the programs that will best serve our members. We base these not only on our members’ needs, but on nationally recognized research, evidence and best practices—working closely with the medical professionals in our provider network. 

SCAN has modeled our own Quality Improvement Program on the Institute for Healthcare Improvement (IHI) Triple Aim. SCAN’s quality efforts have three goals:

1. Improve the health of our members.
2. Enhance our members’ experience of care (including quality, access and reliability).
3. Lower the cost of healthcare.

One way we can learn to better serve our members is by collecting clear and accurate information. We look to national tools, including the annual Healthcare Effectiveness Data and Information Set, Health Outcomes Survey and the Consumer Assessment of Healthcare Providers and Systems surveys. As a SCAN member, your feedback is important. If you receive a survey or are invited to share your healthcare experiences, we encourage you to do so.

You can send us feedback at any time by sending an email to SCAN Member Services.

To learn more about SCAN Health Plan’s Quality Improvement Program send an email to SCAN Health Care Services Quality and Compliance.