Changing to a Different Doctor and/or Medical Group

Your relationship with your doctor is important to us. You can choose a new primary care doctor at any time, for any reason.

If you want a different doctor but like the medical group, you can easily change to another doctor at that same group. And if you like the office staff, ask if they also support any of the other doctors at the group.

You might want to see a different doctor because it’s just time for a change. But if you’re having any serious issues with your doctor, we’d like to know. Call Member Services to share your concerns.

Some doctors work with more than one medical group. If yours does, you could keep your doctor and change your medical group. Keep in mind this may change any specialists you see.

Use the doctor search tool to see what medical groups your doctor works with. Search by your doctor’s name and then click on their tile for details. Or call Member Services for more information.

You can choose a new primary care doctor at any time and for any reason.

Once you choose a new doctor, the change will go into effect either on the first day of the next month or the first day of the following month. It depends on when you request the change and whether you are also changing to a new medical group.

1. If you don’t already have a new doctor in mind, use the doctor search tool to look for doctors near you. You can filter by gender, language, specialty and more. If you know which Medical Group you want to use, the group may have even more information about their doctors online. SCAN Member Services can help, too.
2. It’s easy to make the change in your SCAN online member account. Just log in to your account (or sign up for one now) to go directly to the “Requesting a Primary Care Doctor Change” page. Then just click on “Select Your PCP” and follow the steps.
3. Or, call SCAN Member Services and we can make the change for you.

Once you’ve requested the change, be on the lookout for your updated SCAN ID card. It will arrive in the mail in seven to 10 business days.

The change to the new doctor will be effective on either the first day of the next month or the first day of the month after that. This will depend on when you requested the change and if you are also changing medical groups.

All the doctors in SCAN’s Provider Directory have completed rigorous medical training and have up-to-date medical licenses. SCAN doesn’t collect ratings from members about their doctors, but if you’re interested in patient reviews of doctors, check the medical group’s website or search the doctor’s name and office online.

Yes! You can do so at any time in your SCAN online member account. From here, click on “Select Your PCP” and follow the steps.

If you need help along the way, call SCAN HEALTHtech. This 24-hour hotline is available to help you with health-related tech questions. Reach them at 1-833-437-0555.

The change to the new doctor will be effective on either the first day of the next month or the first day of the month after that. This will depend on when you request the change and whether you are also changing medical groups.

Yes, you can change to a doctor in any medical group that’s in your SCAN plan.

But be aware that if you currently see any specialists or are receiving any services related to your care, your new doctor will need to issue new referrals and authorizations. This often means you’ll see a different specialist in the future.

If you change medical groups in your SCAN online member account, you can indicate if you have care in progress. We’ll then follow up with you to ensure you continue to get the care you need. Call Member Services if you have any questions about this.

Are you switching to a new primary care doctor in the same medical group as your current doctor? If so, it’s likely you will be able to continue seeing your current specialists. Still, it’s best to make sure by confirming with the new primary care doctor’s office. Call Member Services if you need any help with this.

Is the new doctor in a different medical group? Your new primary care doctor will need to issue new referrals and authorizations. If your current specialist doesn’t work with the new medical group, you may be referred to a different specialist.

This means that your care is being handed over to a new doctor. Watch for a new SCAN ID card with your new doctor’s name and information to be coming soon.

What you need to do:

• If your new doctor is in a different office or in a different medical group, call your previous doctor’s office and ask that they send your medical records to the new office.
• Be sure to ask the new doctor’s office if they work with the specialists you see now. If not, you may be referred to a new specialist.

If you have any appointments or care already scheduled for after the date your new doctor is effective, we’ll work to make sure this isn’t disrupted. Just call SCAN Member Services for help.

Unfortunately, the primary care doctor you’ve been seeing is no longer available. This could be because they’re moving to a new office, changing to a different medical group, retiring or some other reason.

We know that your relationship with your doctor is important – and so is being able to get the care you need. Rest assured, the new doctor is ready to take over your care.

If your new primary care doctor is in the same medical group as your current primary care doctor, it’s likely you will be able to continue seeing your current specialists. Still, it’s best to make sure by confirming with the new primary care doctor’s office. Call Member Services if you need any help with this.

If you’re being changed to a primary care doctor in a different medical group, your new primary care doctor will need to issue new referrals and authorizations. If your current specialist doesn’t work with the new medical group, you may be referred to a different specialist. Call Member Services for help with starting your care with a different medical group.

Your new doctor is ready take over so you can continue to receive the care you need.

There are some things you can do to help the transition go smoothly:

• If your new primary care doctor is in a different office or in a different medical group, ask the previous office to send your medical records to the new doctor’s office.
• Be sure to ask the new office if they work with any specialists you are seeing. If they don’t, you may be referred to another specialist.
• If you have any appointments or care already scheduled for after the date your new doctor is effective, we’ll help you to make sure this care isn’t disrupted. Just call SCAN Member Services for help.

Whenever possible, we change you to a doctor with the same criteria as the doctor you’re used to seeing. We do our best to match you with a doctor similar in location, gender, languages spoken and other characteristics that will help make the transition as seamless as possible for you.

You can find out more about your new doctor with our online doctor search tool. Or, call Member Services for information.

This means that your care will be changed to a new doctor. Watch for a new SCAN ID card with your new doctor’s name and information to be coming soon.

What you need to do:

• If your new doctor is in a different office or in a different medical group, ask the old office to send your medical records to the new office.
• Your new doctor may not work with the same specialists as your current doctor. Be sure to ask the new doctor’s office if they work with the specialists you see now.
• If you have any appointments or care already scheduled for after the date your new doctor is effective, we’ll work to make sure your care isn’t disrupted. Just call SCAN Member Services for help.

We know that your relationship with your doctor is important, and sometimes it’s possible to follow them to their new office. Call Member Services for help finding out if your doctor’s new office is in your plan and accepting new patients.