Every SCAN Member Matters

A message from our VP, Business Excellence and Diversity Strategy 

You’re probably used to seeing a message from our CEO, Dr. Sachin Jain, in this spot. For this issue of SCAN Club, Dr. Jain turned his column over to me. If we have not had the pleasure to meet yet, I’m Timshel Tarbet, SCAN’s vice president of Business Excellence and Diversity Strategy. I’m new—and my position is new, too. What’s not new is SCAN’s commitment to keeping seniors healthy and independent.

My charge is to ensure that our mission rings true for every SCAN member. One thing that has been abundantly clear to me since my first day is that this company cares about each of its members, regardless of age, race, background, sexual orientation, culture, health condition or … anything, really.

At the same time, we know that different communities don’t always receive equal levels of care. With that in mind, I want you to know that we are committed to closing those gaps, where they exist, for our members.

Here are just a few examples of what we’ve done so far:

• We held Straight TeleTalks about the flu and COVID-19 vaccines in English and Spanish to assist members in understanding the importance of the vaccines, as well as where and how to get
• We're working with medical groups that serve ethnic communities to provide customized support to better care for their
• We're bringing a number of experts to speak with SCAN staff on a range of diversity-related topics. This understanding helps us better serve you and also makes us a stronger team and a better

We are still at the beginning of this journey, but I want to let you know the work has begun. Please know that this is not about giving the same care to everyone—the best healthcare is personalized, after all. It’s about ensuring everyone can get the care they need—you need—to stay healthy and independent.

I look forward to sharing more with you in future issues of SCAN Club.

All my best,

Timshel Tarbet, Vice President
Business Excellence and Diversity Strategy
SCAN Health Plan 

That was a very good presentation. It was clear, easy to understand and much appreciated.” – One of the almost 30,000 members who took part in one of our COVID-19 vaccine Straight TeleTalks