Helpful Resources for Caregivers and Family Members
If you’re a caregiver to a SCAN member, thank you! We look forward to partnering with you to ensure your loved gets the care and services they need. And, we’re here for you, too. We’ve gathered the information, tips and caregiver resources that can help make caring for your loved one a little easier.
For example, many SCAN plans include home-delivered meals after a hospital stay or to help manage a chronic condition. Some plans also include a Respite Care benefit. Check your plan materials to see what your (or your loved one’s) SCAN plan offers. Not sure where to look? SCAN Member Services is only a call away.
We encourage you to complete our Caregiver Help Form or send an email to let us know what information would be of interest or what questions we can answer.
Caregiver resources you can use
Your Caregiving Journey
If you’re just taking on a caregiving role, you’re starting a journey like no other. It can be challenging, but the tools below can help you make your way. We’ve also provided state-specific sites, to help you find local resources.
- AARP Prepare to Care Guide — You’ll find caregiving help guides available for English, Spanish, Chinese, Asian-American, and older LGBTQ adults.
- USC Family Caregiver Support Center can help you with the challenges of caring for older adults with brain impairing conditions.
- Veterans Caregiver Support or call 1-855-260-3274
California
Arizona
Nevada
New Mexico
Texas
Communicating with Healthcare Professionals
Use these links to find tips and tools to help in preparing for doctor's visits and hospital stays. And how to know/what to do when your loved one needs more care, such as palliative or hospice care.
Going to the Doctor — Click to find tips and tools to ensure you get the most out of every doctor's visit.
Before and After a Hospital Stay — Information to help you plan for your hospital stay.
Advanced Care Planning — Click to find tools and resources to help you and your loved ones plan ahead.
Medicare Hospice — Information on when your loved one will qualify for hospice care.
Respite Care — Learn more about your respite care benefit.
Managing Alzheimer's and Memory Loss
Providing care for a family member or friend with memory loss and other complications of Alzheimer’s can be tough on everyone involved. You may find yourself with far more questions than you have answers for. We’ve put these resources together to help you find some of those answers.
- Alzheimer's Association offers you a 24-hour helpline for support, information, and referrals if you’re caring for someone affected by Alzheimer’s Disease. National Helpline: (800) 272-3900
- Health and Human Services Resources for Caregivers. Use this to find information on Alzheimer’s and related dementias from reliable sources.
- Make a Sensory Room for loved ones with dementia. Use this guide to create a room that helps stimulate the senses while providing your loved one with a feeling of a calm and a secure atmosphere.
We're happy to help today. Call Member Services:
1-800-559-3500 (TTY: 711)
Hours are 8 a.m. to 8 p.m., seven days a week from October 1 to March 31.
From April 1 to September 30, hours are 8 a.m. to 8 p.m. Monday through Friday. Messages received on holidays and outside of our business hours will be returned within one business day.
