Ask Member Services
Q: I think I might need new glasses. Do I need a referral from my regular doctor before I can make an appointment with an eye doctor?
A: With SCAN, you don’t need a referral for your yearly eye exam. You just need to see a vision provider who is part of the EyeMed network. Call EyeMed at 1-844-226-2850 (TTY: 711). Their network includes independent eye doctors and larger chains, such as Target Optical, Lenscrafters, Pearle Vision and select Costco Optical locations.
Speaking of Costco, if you want to use your vision benefit at your local Costco, call SCAN or EyeMed first. Confirm that the Costco location is part of the EyeMed network and that it offers the services you need.
Some Costco locations accept your coverage for eye exams and materials (eyeglasses and contact lenses), others only for materials. This works fine if you found a pair of glasses you love at Costco—you’ll just have to get your eye exam from a different EyeMed vision provider and bring your prescription to Costco.
Q: I’m trying to cut down on the amount of paper I receive. Is there a way I can get some of my materials from SCAN electronically?
We look for every opportunity to make the materials we send available online. But the government has rules that limit what we can send by email. Anything that contains personal information, for example, has to be protected. You can receive some of the personalized documents from SCAN, such as your Annual Notice of Changes (ANOC) and Monthly Summaries, electronically by taking these two steps:
- Sign up for a secure SCAN online member account. (It’s easy—go to scanhealthplan.com/register.)
- While there, set your communication preferences. This tells us how you want to receive certain materials from SCAN, including your ANOC and Monthly Summaries.
Take care of this by August 20 if you want your 2022 ANOC online, instead of in your mailbox. Then be on the lookout for an email when it’s ready to view in your SCAN online member account.
