Ask Member Services
Q: Can I email with Member Services?
A: The best way to communicate with Member Services by email is through your SCAN online member account. Sending an email through your online account keeps your information safe and secure; regular email doesn’t. That’s why Member Services can only respond to emails sent through your online SCAN member account.
Don’t have an online member account? Sign up for yours at scanhealthplan.com/register
Q: I’ve decided I want to add the optional dental coverage offered for my plan. How do I do that?
A: Many SCAN plans include dental care, while others give you the option to add coverage for a monthly premium amount. You have until February 28, 2023, to add one of the dental options available in your plan.
If you’re not sure what your options are for dental coverage, go to scanhealthplan.com/dental or call SCAN Member Services. You’ll be able to start using your dental benefits the first day of the month after we receive your application for a dental plan or you complete your enrollment over the phone with Member Services.
A: The best way to communicate with Member Services by email is through your SCAN online member account. Sending an email through your online account keeps your information safe and secure; regular email doesn’t. That’s why Member Services can only respond to emails sent through your online SCAN member account.
Don’t have an online member account? Sign up for yours at scanhealthplan.com/register
Q: I’ve decided I want to add the optional dental coverage offered for my plan. How do I do that?
A: Many SCAN plans include dental care, while others give you the option to add coverage for a monthly premium amount. You have until February 28, 2023, to add one of the dental options available in your plan.
If you’re not sure what your options are for dental coverage, go to scanhealthplan.com/dental or call SCAN Member Services. You’ll be able to start using your dental benefits the first day of the month after we receive your application for a dental plan or you complete your enrollment over the phone with Member Services.
Need to Speak With Member Services?
Our award-winning Member Services department is a terrific resource. And right now, they’re busy helping people adjust to their new plans.
So here’s a tip. If your call isn’t urgent, give us a call later in the week and after 3 p.m. They’re open until 8 p.m. And they’re available 7 days a week right now (that will change on April 1).
Rest assured, when you do reach a Member Service Advocate, you will have their full attention and all the time you need to get your questions answered.
Find the phone number on the back of your SCAN ID card. While you have it handy, save the phone number in your smartphone so you’ll know when SCAN is calling you.
So here’s a tip. If your call isn’t urgent, give us a call later in the week and after 3 p.m. They’re open until 8 p.m. And they’re available 7 days a week right now (that will change on April 1).
Rest assured, when you do reach a Member Service Advocate, you will have their full attention and all the time you need to get your questions answered.
Find the phone number on the back of your SCAN ID card. While you have it handy, save the phone number in your smartphone so you’ll know when SCAN is calling you.
