SCAN Directory
For questions about plans and benefits, members should call:
1-800-559-3500 TTY: 711
Hours:
April 1 – Sept. 30, 8 a.m. – 8 p.m., Monday – Friday
Oct. 1 – March 31, 8 a.m. – 8 p.m., seven days a week
Messages received on holidays and outside of normal business hours will be returned within one business day.
Or email us.
Write:
SCAN Health Plan
Attn: Member Services
P.O. BOX 22616
Long Beach, CA 90801-5616
Please see the below for more contact options.
Community Programs
To learn more about our community programs and how these may work for your organization or event, call 1-877-806-7226 or email us.
For Healthcare Providers
Claims and EDI
1-877-778-7226
Write:
SCAN Claims Department
P.O. Box 22698
Long Beach, CA 90801-5616
Encounter Data Team
Encounters_Operations@scanhealthplan.com
Contact Express Scripts for Part D Coverage Reviews
Coverage Determinations
1-844-424-8886 (TTY: 1-800-716-3231) tel.
1-877-251-5896 fax
Home Delivery from Express Scripts PharmacySM
Mail-Order
1-888-327-9791 tel.
1-800-837-0959 fax
Member Eligibility
Call: 1-877-778-7226
Network Management
1-888-705-7226
networkmgmt@scanhealthplan.com
Office Ally Clearinghouse
1-360-975-7000, option 1
Sales
Call: 1-877-452-5898 (TTY 711)
Additional Information
For more contact information, please click here to access the Provider Operations Manual.
Interested in joining the SCAN provider network? Click here.
Mailing List Removal
To have your name removed from our advertising mailing list, please complete and submit the Mailing List Removal form.
To select your communication preferences, including whether to have your plan materials mailed to you or sent electronically, register a member account. Click here and follow the instructions. Click here and follow the instructions.
Media Inquiries
Seffrah Orlando, Senior Public Relations Specialist
562-508-6781
sorlando@scanhealthplan.com
Prospective Members
If you’re currently not a member and are interested in learning more about SCAN Health Plan, speak to one of our representatives by calling 1-877-452-5898. Hours are 8 a.m. to 8 p.m. from April 1 to Sept. 30, Monday through Friday. From Oct. 1 to March 31, hours are 8 a.m. to 8 p.m., seven days a week. Messages received on holidays and outside of normal business hours will be returned within one business day.
Regulatory Compliance
Reporting Compliance Issues
You can report potential compliance issues and/or issues with fraud, waste and abuse through any of the following channels:
SCAN Member Services
1-800-559-3500 (TTY: 711)
Hours:
April 1 – Sept. 30, 8 a.m. – 8 p.m., Monday – Friday
Oct. 1 – March 31, 8 a.m. – 8 p.m., seven days a week
Messages received on holidays and outside of normal business hours will be returned within one business day.
Or email us.
Write:
Compliance Officer
3800 Kilroy Airport Way, Suite 100
Long Beach, CA 90806
EthicsPoint
1-877-863-3362
www.ethicspoint.com
SCAN SIU Team
1-562-308-3699 fax
FraudWaste&AbuseProg@scanhealthplan.com
Office of Inspector General, U.S. Department of Health & Human Services.
1-800-HHS-TIPS (1-800-447-8477)
http://oig.hhs.gov/fraud/report-fraud/index.asp
Additional Information
Email your SCAN Network Management representative.
Email SCAN’s compliance officer.
Sales Support
The SCAN Sales Support team works with brokers and broker agencies to answer questions regarding plan benefits, eligibility, enrollment, network, formulary and other issues.
1-888-445-2038
Translation Services
We provide dedicated bilingual (English/Spanish) representatives to our members and free over-the-phone translation services in dozens of other languages. In addition, we have interpreters available for our members when needed and can arrange to have a translator meet members at their doctor’s appointments (También tenemos intérpretes disponibles, si usted necesita uno). This service is free of charge and also includes American Sign Language translators.
Call Member Services to request translation services.
