Trish Cox is the Chief Experience Officer for SCAN Health Plan, where she leads SCAN’s Consumer Experience and Insights team, enterprise data and analytics, member services, and SCAN’s digital member engagement channels.

Trish has over three decades of experience in leveraging insights and data to enhance member experiences across in-person, telephonic, and digital platforms, as well as building and implementing robust voice of the customer programs, emphasizing the importance of operationalizing feedback to inform innovation and capabilities.

Prior to joining SCAN, Trish held numerous leadership roles across wealth management and healthcare organizations, including Charles Schwab, WellCare Health Plans, Inc. and Anthem Insurance Companies, Inc.

She holds a B.S. in Marketing Management and an M.B.A. in Finance from Virginia Tech. She is also a graduate of Harvard University’s General Manager Program.