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FAQ

Can I use my spouse's email address?

We recommend that you use an email address unique to you.

FAQ

How do I make edits?

If you need to make edits, select the "EDIT" button next to the information you wish to change.

FAQ

What are the requirements for entering a password?

 Letter  Number  Special Character  8+ Characters Special characters include: ~!@#$%^&*_-+=|\()[]{}:;’”,.?/ Password cannot contain spaces, tabs, or any...

FAQ

Why do I need to select a Dental provider?

You must choose a contracted Delta Dental provider that will provide and oversee your dental care. If you do not select a dentist, one may be selected...

FAQ

What is the difference between "I am the person listed….." and "I am the person authorized……"?

If you are the member enrolling yourself, you are the person listed. If you are the beneficiary’s Power of Attorney or Legal Guardian, you are the person...

FAQ

Why are we asking?

This helps us determine if coordination of your coverage between SCAN and your other prescription coverage is required.

FAQ

Why do I need to provide this information if I have a $0 premium plan?

Some Medicare beneficiaries may have a late enrollment penalty which is considered a premium amount. If you do not have a premium you will not be billed.

FAQ

Why do I need to select a PCP?

As a member of our plan, you must choose a contracted PCP that will provide and oversee your medical care. If you do not select a PCP, a PCP will be assigned...

FAQ

Get your medications shipped to you.

Get your medications shipped to you. Having trouble getting to the pharmacy every month to pick up your medications? Try Home Delivery from Express Scripts...

FAQ

Get more medication for the same price.

Get more medication for the same price. You may qualify for Medicare’s Extra Help program to pay for prescription drug costs. Extra Help could pay nearly...

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