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How do I send my payment?
You have four options: By phone. To make your payment, please call SCAN Member Services. Member Services contact information and hours of operation...
How do I update my auto-pay account details?
To make changes to your auto-pay account, please contact SCAN Member Services. Member Services contact information and hours of operation can be found...
How often will I get a bill from SCAN and when is payment due?
Your bill will come in the mail around the 15th of every month. Your payment is due on the 1st of each month. Please note that payments received after...
I want to verify or confirm my balance. Who can I talk to?
For questions about your balance, please contact SCAN Member Services. Member Services contact information and hours of operation can be found by clicking...
Who do I talk to if I have questions about my bill?
If you have questions about your bill, please contact SCAN Member Services. Member Services contact information and hours of operation can be found by...
Why did I get a late payment notice?
You may have gotten a late notice if: Your bill payment, optional supplemental plan payment or late enrollment penalty payment were received after...
Why does SCAN’s banking portal take me to U.S. Bank’s website?
Your online security is important to us, which is why SCAN has taken the extra step of working with U.S. Bank to give you a safe, secure way to send your...
Why haven’t I gotten a bill?
You may not have gotten a bill if: You don’t have a balance owed to SCAN at this time. A credit has been applied to your account. You’re enrolled...
If I travel outside the SCAN service area and need emergency care, what should I do?
All of our plans cover emergency and urgent care anywhere in the United States, and some plans even include worldwide coverage. In an emergency, get medical...
How do Medicare star ratings work?
Each year, Medicare looks at how well Medicare Advantage plans are taking care of their members. They measure areas ranging from preventive care to customer...
