We Are Here for You: Support and Resources from SCAN

Page updated: April 14, 2025

The wildfires in Southern California have caused overwhelming devastation to our communities. Even if you are not directly impacted by the wildfires, you may still be affected by them. Please know that you are not alone, and SCAN is here to support you. 

There are many community resources and organizations providing assistance; we’ve gathered some on this page and will do our best to keep the information current.

Be Alert For Frauds

Frauds take advantage of disaster situations. If you haven’t placed a call or sent an email to a trusted organization, use caution. Don’t click on links or share personal information like banking and credit card info. And be careful who you give your Social Security, Medicare and SCAN ID numbers to.

When in doubt, take time to check it out.

Learn more

Did Wildfires Disrupt Your Medicare Plan Choice?

If you were:

- Eligible for Medicare
- Affected by a wildfire
- Unable to select a Medicare plan

You might still be able to enroll!

Learn more


Jump to a section: SCAN Support | LA County Recovers Website | Emergency Information & Updates | Housing Support | Evacuation & Preparedness Resources | Health Resources | Resources for Your Pets | Returning Home | Donation Centers | Food Distributions | Recovery Centers | News Updates

 

SCAN Support

Remember, SCAN is here to help, too. To learn more about how to receive care during a state of emergency, visit How to Get Care During a Declared State of Emergency. And if you need help getting needed care, medical supplies or prescription medications, please call SCAN Member Services at 1-800-559-3500.


LA County Recovers Website

The LA County Recovers website has information on cleanup help, public health guidance, disaster recovery centers, fire damage maps and other recovery resources.

 

Emergency Information & Updates

Emergency Weather Information

With the recent wildfires, the burned areas are especially at risk for debris flows. Rain can trigger fast-moving flows of mud, rocks and water. Here are a few tips to protect yourself, your family and your home from potential mudslides and debris flows.

Learn Evacuation Routes: Know multiple routes in case roads are blocked.

Avoid Moving Water:
o As little as 6 inches of water can knock you over.
o Never walk through rushing water; it’s hard to tell how deep it is or what’s below the surface.

Don’t Drive Through Floods or Debris Flows:
o Twelve inches of water can float most cars.
o Two feet of rushing water can sweep away vehicles, including SUVs and trucks.

Stay Alert:
o Monitor weather updates and pay attention to evacuation notices.
o Be aware of normal water flow for nearby streams, creeks and rivers.

Prepare, stay informed and act quickly if conditions change. For more information, visit Red Cross Landslide Safety Tips.

Other Emergency Information

• Free EPA Wildfire Resource: The Wildfire Smoke Course offers helpful advice, including Air Quality and Smoke and Reducing Exposure.
o Check out their Fire or Smoke Event Plan for detailed strategies to reduce your smoke exposure.

LA County Incident Response: For the latest emergency information, evacuation updates and impacts to county services.

Sign Up to Receive Emergency Alerts
o Cal Alerts: Sends alerts about emergency situations that arise in your county.
o Alert LA County: Sends alerts from Los Angeles County about emergency situations.

CAL FIRE Incidents Updates: Shares the latest updates on all major wildfire incidents in California.

Response.ca.gov: A one-stop website for information about shelters, transportation, air quality, and more.

SCE Power outages: Visit this website to check power outages.

 

Housing Support

Learn about housing assistance options at 211 LA.

Big Bear: The popular retreat spot has also offered evacuees a peaceful place to turn to for rest and regathering. A collection of vacation homes and hotels is listed on this page, which has been created specifically for the needs of fire evacuees.



Evacuation & Preparedness Resources

CAL FIRE Go! Evacuation Guide: Offers guidance for safe and efficient evacuation during wildfires.

LISTOS California: Provides several resources for individuals and community providers to prepare for emergencies and disasters.

Findhelp: 2025 California Wildfires: Enter your postal code to be connected with resources in your area.

Emergency Preparedness Guide: Offers guidance to help older adults and people with disabilities prepare for emergencies to ensure they stay safe before, during, and after disasters and other emergency events.


Health Resources

The Los Angeles County ACCESS Center remains open and operational. The center can be reached at 1-800-854-7771.

The 988 Suicide and Crisis Lifeline can be reached by calling or texting 988, or you can reach them by chat.

The Jewish Federation Los Angeles is offering mental health services, warm meals, shelter and space for displaced individuals, families and institutions.

The Los Angeles County Department of Mental Health Resources has compiled a list of mental health resources to aid people affected by the wildfires.

The California Department of Public Health Wildfires & Mental Health page is offering tips on how people can cope with loss, talk to their children about wildfires, and more.


Resources for your Pets

Keep pets indoors. Learn more about wildfire smoke and animals.

Make sure your pet is wearing their collar in case you are separated.

Pack an evacuation bag for your pet. The pet evacuation kit checklist can help you prepare.

Create a plan for how you will evacuate your pets. For more information, visit the American Veterinary Medical Association’s disaster preparedness guide.


Returning home: moving on from disaster to recovery

Returning home after a fire can be overwhelming. Reed Smith is here to support you with expert advice and next steps to help you rebuild and move forward.


Donation centers

Anderson Munger YMCA located at 4301 W 3rd St, Los Angeles, CA 90020: Offers fire relief care packages of food and water, hygiene supplies, infant supplies or pet supplies.
Free Boutique located at 112 W 9th Street #200, Los Angeles, CA 90015: Offers clothing, shoes, toiletries, hygiene products and accessories.


Food distributions

World Central Kitchen is offering free food and water to anyone affected by the fires.


Recovery centers

Visit Get help in person for a current list of recovery centers.


News Updates

1. Governor Newsom signs executive order to quickly help L.A. schools, children and families affected by firestorms
2. Governor Newsom mobilizes L.A. debris removal teams to begin work immediately once cleared for safety
3. Governor Newsom issues order to protect fire victims from predatory real estate speculators

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