SCAN Office Staff Training (OST) – Training Videos and Resources

SCAN’s Office Staff Training (OST) offers a range of courses that can help you and your staff better interact with older adult patients. We provide simple techniques for engaging with older patients that can lead to higher patient satisfaction and better health outcomes.  For questions or if you are interested in taking a live training with a SCAN trainer, please contact us at askthetrainer@scanhealthplan.com

Listed below you will find our menu of OST courses. To view the pre-recorded video trainings, simply click on the topic and quickly register through Zoom. Additionally, we have self-paced trainings that are available to be viewed on your own time.

Impacts CAHPS (Consumer Assessment of Healthcare Providers and Systems Survey)

ACCESS to CARE - Pre-recorded Training 바둑
ACCESS to CARE - Self-paced Training 바둑
CARE COORDINATION - Pre-recorded Training 바둑
CARE COORDINATION - Self-paced Training 바둑
C.L.E.A.R.: Providing 5-Star Service – Pre-recorded Training 바둑
C.L.E.A.R.: Providing 5-Star Service – Self-paced Training 바둑
H.E.A.T.: Maintaining Quality in Difficult Situations – Pre-recorded Training 바둑
H.E.A.T.: Maintaining Quality in Difficult Situations – Self-paced Training 바둑
NEW PATIENT ONBOARDING – Pre-recorded Training 바둑
NEW PATIENT ONBOARDING – Self-paced Training 바둑

Impacts HOS (Health Outcomes Survey)

IMPROVING HEALTH OUTCOMES (HOS) – Pre-recorded Training 바둑
IMPROVING HEALTH OUTCOMES (HOS) – Self-paced Training 바둑
URINARY INCONTINENCE - Pre-recorded Training 바둑

Impacts Medication Adherence

MEDICATION ADHERENCE – Pre-recorded Training 바둑
MEDICATION ADHERENCE – Self-paced Training 바둑

Impacts Overall 5-Star Quality Performance

HEALTH LITERACY – Pre-recorded Training 바둑
HEALTH LITERACY – Self-paced Training 바둑
DIABETES – Self-paced Training 바둑

Importance of the Flu Shot

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