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Please try clicking on the 'Manage Communications Preferences' link in the email that you received. If you are still having trouble, please do not hesitate to contact us.

Additional Information

You must log in or register for the portal to manage the following preferences:
  • ANOC
  • EOB
  • Personalized Health Communications
  • Portal Notifications

To change how you receive the materials below, you must log in to your SCAN online member account. Or register an account now.

Official Plan Materials

Medicare says we must send you these official plan materials. You can choose if you want to get them in the mail or online.

  • Explanation of Benefits
    This Monthly Summary of healthcare services is not a bill; it's for your information only. It lists the care you’ve received recently.
  • Annual Notice of Change
    This is sent every September. It outlines any changes to your SCAN plan for the coming year.

Personalized Notifications

  • Health Check Record
    This personalized record of your care is mailed once a year; the online version is interactive, updated monthly and available 24/7
  • Personalized health information
    Includes personal health information, such as specific medication names or other private info
  • Portal notifications
    We currently email you when you have a message in your SCAN member account. Uncheck the box if you don’t want these emails

EOB, Plan Documents, Portal Notifications, Personalized Health Communications, Health Check Record

You must log in or register for the portal to manage these preferences.

What can you do with an online member account?

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Review Plan Benefits
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Keep Track of Your Care
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Review Monthly Summary
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Save Favorite Pages
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Manage Payments
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And More!
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