SCAN offers a network of primary care doctors, specialists, hospitals, and other healthcare providers. You must receive all routine care from in-network plan providers except for emergent or urgent care situations or for out-of-area renal dialysis. If you obtain routine care from out-of-network providers neither Medicare nor SCAN will be responsible for the costs (Exception: VillageHealth (CA counties: Riverside, San Bernardino only) and Embrace (CA county: San Bernardino, AZ counties: Maricopa, Pima) (HMO-POS SNP) plans. For more information, please contact the plan. Or refer to the plan’s Evidence of Coverage (EOC) for more details). The Formulary, pharmacy network, and/or provider network may change at any time. You will receive notice when necessary.
Plans may not be available in all counties. To confirm plan availability, please check the online Plan Search Tool or call SCAN.
For existing members:
Please contact SCAN Member Services to verify at 1-800-559-3500 (TTY: 711), 8 a.m. to 8 p.m., seven days a week from October 1 to March 31. From April 1 to September 30 hours are 8 a.m. to 8 p.m.
Monday through Friday.
For prospective members:
Please contact SCAN Telesales at (877) 452-5898 TTY: (888) SCAN-TTY to verify.
Messages received on holidays and outside of our business hours will be returned within one business day.
Wait times for primary care and behavioral health:
SCAN must provide you with access to primary care and behavioral health services within the following timeframes:
- immediately for urgently needed services or an emergency;
- within 7 days for services that are not an emergency or urgently needed, but you require medical attention;
- within 30 days for routine and preventative care.
