SCAN Office Staff Training (OST) – Training Videos and Resources

SCAN’s Office Staff Training (OST) offers a range of courses that can help you and your staff better interact with older adult patients. We provide simple techniques for engaging with older patients that can lead to higher patient satisfaction and better health outcomes.  For questions or if you are interested in taking a live training with a SCAN trainer, please contact us at askthetrainer@scanhealthplan.com

Listed below you will find our menu of OST courses. To view the pre-recorded video trainings, simply click on the topic and quickly register through Zoom. Additionally, we have self-paced trainings that are available to be viewed on your own time.

Impacts CAHPS (Consumer Assessment of Healthcare Providers and Systems Survey)

ACCESS to CARE - Pre-recorded Training Go
ACCESS to CARE - Self-paced Training Go
CARE COORDINATION - Pre-recorded Training Go
CARE COORDINATION - Self-paced Training Go
C.L.E.A.R.: Providing 5-Star Service – Pre-recorded Training Go
C.L.E.A.R.: Providing 5-Star Service – Self-paced Training Go
H.E.A.T.: Maintaining Quality in Difficult Situations – Pre-recorded Training Go
H.E.A.T.: Maintaining Quality in Difficult Situations – Self-paced Training Go
NEW PATIENT ONBOARDING – Pre-recorded Training Go
NEW PATIENT ONBOARDING – Self-paced Training Go

Impacts HOS (Health Outcomes Survey)

IMPROVING HEALTH OUTCOMES (HOS) – Pre-recorded Training Go
IMPROVING HEALTH OUTCOMES (HOS) – Self-paced Training Go
URINARY INCONTINENCE - Pre-recorded Training Go

Impacts Medication Adherence

MEDICATION ADHERENCE – Pre-recorded Training Go
MEDICATION ADHERENCE – Self-paced Training Go

Impacts Overall 5-Star Quality Performance

HEALTH LITERACY – Pre-recorded Training Go
HEALTH LITERACY – Self-paced Training Go
DIABETES – Self-paced Training Go

Importance of the Flu Shot

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