Prevent Medicare Advantage Scams
It’s the Medicare Advantage annual enrollment period (AEP), which means scammers are once again targeting your Medicare benefits.
Here are two things you need to know right now:
- You don’t need to sign anything or do anything to stay with your SCAN plan next year. Your membership renews automatically.
- Signing up with another plan will automatically disenroll you from SCAN! If that happens, you will no longer be a SCAN member or be eligible for SCAN benefits.
Protect your benefits! If someone contacts you to say you need to sign something to renew your membership with SCAN for next year, STOP because it’s probably a scam.*
On Guard Today and Every Day
Scammers aren’t around only during AEP. Take precautions every day to avoid being caught in their schemes:
- Don’t share personal information with someone you don’t know to be legitimate. This includes the numbers on your SCAN ID, your Medicare card, your bank or credit card accounts, or any information that can identify you.
- Don’t answer texts or emails with links from people or companies you don’t know or didn’t contact. Know that SCAN will never email you asking for your password for your online member account.
- Talk with people you trust before making any decision about your healthcare, finances, property or other important area of your life.
- Closely review your Monthly Summaries (Part C Explanation of Benefits) from SCAN and statements from your doctor. If there’s a service, product or charge you don’t recognize, call your doctor’s office or SCAN Member Services to check on it.
If you run into something suspicious, or if you think you’ve been scammed, report it! To report a healthcare/Medicare scam, contact:
- SCAN Member Services: Find the phone number on the back of your SCAN ID card and on page 2 of every issue of this newsletter.
- Medicare: 1-800-MEDICARE, available 24 hours a day, 7 days a week, except some federal holidays. (TTY: 1-877-486-2048).
To report fraud, waste and abuse (FWA) related to SCAN:
- SCAN’s Fraud, Waste and Abuse Program: FraudWaste&AbuseProg@scanhealthplan.com
- EthicsPoint (anonymous hotline): 1-877-863-3362 or visit ethicspoint.com
SCAN Health Plan is dedicated to supporting the health, well-being and independence of its Medicare members. If you don’t have a Medicare Advantage plan, look at the comprehensive coverage, award-winning service, and extensive network of caring physicians, offered by SCAN Health Plan.
* If you’re one of the few SCAN members whose plan is discontinuing next year, we have already or will reach out to help you continue your benefits in another SCAN plan.
