Value of a “Self-Service” Medicare Advantage Plan

Self-service used to be something you’d only find at gas stations. These days, it’s the norm for almost every transaction, from shopping online and booking a hotel to renewing your driver’s license.

You’ll also find digital options when it comes to Medicare Advantage (Part C) plans. While the DIY approach isn’t for everyone, many people love being able to take some aspects of their care into their own hands.

Self-Service Options to Look For

If you’re someone who likes to get things done online, here are some things to look for when shopping for a Medicare Advantage plan.

Easy-To-Navigate Website

Finding the right coverage takes time and research. You can search for plans on Medicare.gov and other websites, but it’s best to go to the source.

Be sure the company’s website makes it easy to find and compare the plans they offer in your area. Having a user-friendly search feature is a sign you’ll find other helpful online tools, too.

Online Enrollment

There are many ways to enroll in a Medicare Advantage plan, including over the phone, by mail and through a broker. But with online enrollment, you can get started right away and you’re in control. Does the plan you’re interested in offer enrollment on their website?

Online Member Account

Once you’ve enrolled, an online member account allows you to manage your coverage how and when you want. You can typically view your plan information through your member portal. You may also have access to certain benefits.

To get even more out of your online member account, use it with your medical group’s patient portal. Together, they provide all the details of your coverage and care—right at your fingertips.

SCAN Self-Service Options

SCAN’s tech-savvy members can take advantage of a variety of self-service options. Of course, there may be times when you prefer to talk with someone—and our Member Services team is just a phone call away. But if you feel comfortable, you’ll find innovative online tools that make it easier than ever to take the lead.

Your journey at SCAN starts with our powerful tools for searching for doctors, hospitals and prescription drugs. Then you’re ready to do a side-by-side comparison of the plans you’re most interested in.

When you’re ready to sign up, use our guided enrollment tool. New members give the tool a 4.7 out of 5 rating for ease of use. It’s also:

• Flexible: You can save your progress at any point and come back to where you left off.
• Quick: It only takes about 15–20 minutes to enroll.
• Secure: We protect your personal information using some of the most advanced technology available today.

Be sure to have important information ready when you sign up, including your:

• Medicare ID number
• Medications
• Primary care doctor information

After enrollment, you can use your SCAN online member account to:

• View your digital SCAN ID card
• Look up the medical care and screenings you’re due for
• Order prescriptions through Express Scripts^® Pharmacy
• Sign up for digital communications

SCAN MyChoice: Making Healthcare Simpler

The SCAN MyChoice Medicare Advantage plan is specifically designed to empower you to manage your own care and benefits. This plan is loaded with self-service options and extra features that start as soon as you sign up, including:

Chiropractic and Acupuncture Care

SCAN MyChoice includes coverage for chiropractic and acupuncture care. Accessing these services is quick and convenient — and there’s no referral needed.

More Dentists to Choose From

Dental care is one of the most popular benefits our Medicare Advantage plans offer. Through SCAN MyChoice, you have an expanded dental network to choose from. You can go online to choose the dentist you want.

Simpler Pharmacy Network

With MyChoice, you don’t have to think about whether to fill your prescriptions at a SCAN Preferred pharmacy or a Standard pharmacy. Your price is the same at any pharmacy in our network.

If you prefer to avoid the pharmacy altogether, you can have your medications shipped to your home. Online sign-up for mail-order prescriptions is the fastest way to make this change.

Extra Caregiver Support

Respite care gives caregivers a short-term break from caregiving for personal time—whether that’s visiting friends, running errands or just resting. With SCAN MyChoice, you have 200 hours of respite care from a home health aide each year. Requesting a home health aide is easy. Just call member services and let them know the days and times you need coverage.

Low Out-of-Pocket Costs

With MyChoice, there are no premiums or deductibles. You’ll also pay $0 copays for many benefits, including:

• Doctor visits
• Durable medical equipment
• Inpatient hospital stays
• Many prescription drugs

How to Learn More About SCAN MyChoice

SCANHealthPlan.com is your destination for learning more about MyChoice and other SCAN Medicare Advantage plans. Use our online search tool to explore and compare plans. If SCAN MyChoice is available in your area, you’ll find it listed among your plan options.

If you get stuck, let us know. We’re here to help you find the benefits and features—including self-service options—that matter most to you.