Behavioral Telehealth Benefit

Take advantage of online therapy sessions for mental health and substance use concerns.

To get started, visit doctorondemand.com/SCAN or download the Doctor On Demand app. You can also call our Doctor On Demand Customer Support Team 24/7 at 1-888-993-4087 (TTY 711) .

The personal mental healthcare you need, with a $0 copay.

SCAN offers virtual therapy and psychiatry appointments through Doctor On Demand by Included Health on many plans. Check your Evidence of Coverage to see exactly what your plan includes.

When you make an appointment, depending on your needs, you can get care from a psychiatrist, psychologist or therapist right from your smartphone, tablet or computer. And appointments are available within just a few days.

Did you Know? Therapy is just as effective over video as in-person! Many members are surprised how easy it is to connect with a therapist or psychiatrist over video.

Use your behavioral telehealth benefit for issues like:

  • Anxiety and depression
  • Stress
  • Relationship issues
  • Grief
  • Trauma and loss
  • Post-Traumatic Stress Disorder (PTSD)
  • Bipolar disorder
  • Substance use issues

For more conditions that Doctor On Demand can help with, go here.

To use Doctor On Demand on your smartphone or tablet:

  1. Download the Doctor On Demand app to your smartphone or tablet.
  2. Register by entering your personal and health insurance information.
  3. Schedule a therapy or psychiatry appointment!

To use a computer with a built-in camera:

  1. Open a browser and go to doctorondemand.com/SCAN.
  2. Register by entering your personal and health insurance information.
  3. Schedule a therapy or psychiatry appointment!

Frequently asked questions about the behavioral telehealth benefit

Q: Can all SCAN members use the behavioral telehealth benefit?

Q: How long does it take to get a behavioral telehealth appointment?

Q: Will I meet with the same behavioral health specialist each time?

Q: Who will I be talking to during my virtual visit?

Q: What is the difference between therapy and psychiatry?

Q: Can I use this benefit when I’m away from home?

Q: What if I need help downloading the app or using the website?

Q: Are services offered in languages other than English?

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