Hollie Caupp-Maxfield serves as SCAN’s Chief Operations Officer. She is responsible for overseeing SCAN’s operational excellence and strategy, and leads the organization’s member experience, enrollment, billing, claims, provider operations, print & fulfillment, grievances and appeals functions in addition to leading SCAN’s Pharmacy organization.

Throughout her career, Hollie has held multiple leadership roles within Medicare and Medicare Advantage, pharmacy benefit management, risk management, revenue cycle management, and business process re-engineering. She has also successfully led teams through the M&A cycle and other large-scale business transformations.

Hollie holds a Bachelor of Science in Finance and Technology from the Richard A. Chaifetz School of Business at Saint Louis University, where Hollie sits on the Executive Advisory Board of the Service Leadership Program.