CEO Message: Extraordinary Care for Extraordinary Times
Welcome, 2021! I have to admit that, like most of you, I was glad to say goodbye to 2020. And right now, the new year is promising to be a better one.
The COVID-19 vaccines are being distributed, which is incredibly exciting. A vaccine eventually will allow us to gather with friends and family, to hold celebrations and go about daily life without planning ahead. Of course, we’re still some months away from being able to truly relax. Until that time, please know that SCAN is here for you.
SCAN is a health plan for seniors, so we understand the added challenges the COVID-19 pandemic has had on our members. We’ve made some changes that will help us serve you better. One thing I’m excited about is the change in how we deliver Member Services. Our goal is for you to be able to rate us a “10 out of 10” in service, so we are always looking to improve.
Another thing we’ve done is extend the $0 copayments for primary care and behavioral health visits—see more on page 6. Many members already pay nothing for these important services, but we wanted all of you to have the same easy access.
I know many of you are new to SCAN. Let me add my welcome to those you’ve already received! And to our longtime members, your loyalty means everything. Regardless of how long you’ve been with SCAN, please let us know if you have questions or need help getting care. These are extraordinary times, to be sure. But I also know SCAN to be an extraordinary company, dedicated to caring for you.
Thank you for choosing SCAN.
Sachin H. Jain, MD, MBA, FACP
President and CEO
SCAN Health Plan
SCAN never lets you down. Thank you SCAN for taking such wonderful care of seniors. Forever grateful.” – Judy O., SCAN member
