Does Your Health Plan Have Star Quality?

You can play a starring role when it comes to improving the quality of healthcare and service you and other SCAN members receive. Let us explain:

• Each year, the Centers for Medicare and Medicaid Services (CMS) sends surveys to members of Medicare Advantage plans, like SCAN. The survey from CMS asks plan members to share information about experiences with their healthcare and health plans.
• Medicare then uses the feedback along with other factors to assign an overall rating from one to five stars. Plans that do a better job of providing the benefits, services and support its members need to be their healthiest receive more stars. For the past four years, SCAN has received one of the highest ratings, 4.5 out of 5 Stars.

Medicare only sends these surveys to a select group of members each year. If you’re selected, we hope that you will take the time to fill it out and send it in. You will be speaking on behalf of many SCAN members when you do.

* Star rating applies to all plans offered by SCAN Health Plan from 2018 to 2021 except SCAN Healthy at Home (HMO SNP) and VillageHealth (HMO-POS SNP) plans. Every year, Medicare evaluates plans based on a 5-star rating system.