Ask Member Services
Q: I’m hearing that it’s time for “annual enrollment.” Do I need to do anything to stay with SCAN?
A: For most SCAN members, there’s nothing you need to do to stay with your current SCAN plan. The “annual enrollment period” you’re hearing about is for people who want to sign up with SCAN (or another Medicare Advantage plan) for the first time—or switch from one plan to another.
There is one exception: if you received notice that you were moving from one of our SCAN Plus plans (including Scripps Plus) to SCAN Connections. SCAN Connections (HMO SNP) is for people who have both Medi-Cal and Medicare, so we need to get your Medi-Cal enrollment information to make this change official. If this applies to you, we sent you an information packet in October with a Medi-Cal form and more details. If you’ve not already returned the Medi-Cal form, please do so right away—or just call us at 1-833-782-2080.
Q: Any suggestions for how to make it through the holidays without feeling so lonely?
A: The holidays can be hard for many people, for sure. Connecting with others is often the best medicine during these times, and that’s what SCAN’s Togetherness programs are all about.
With our Togetherness Callers program, we’ll match you with a SCAN employee who will call to check in and chat with you every week.
Or, if group activities are more to your liking, look into our virtual Learning Communities.
Find out more…
Email: togetherness@scanhealthplan.com
Call: 1-562-997-3156 for Togetherness Callers 1-562-989-5292 for Learning Communities
Online: See a calendar of upcoming events at scanhealthplan.com/events.
A: For most SCAN members, there’s nothing you need to do to stay with your current SCAN plan. The “annual enrollment period” you’re hearing about is for people who want to sign up with SCAN (or another Medicare Advantage plan) for the first time—or switch from one plan to another.
There is one exception: if you received notice that you were moving from one of our SCAN Plus plans (including Scripps Plus) to SCAN Connections. SCAN Connections (HMO SNP) is for people who have both Medi-Cal and Medicare, so we need to get your Medi-Cal enrollment information to make this change official. If this applies to you, we sent you an information packet in October with a Medi-Cal form and more details. If you’ve not already returned the Medi-Cal form, please do so right away—or just call us at 1-833-782-2080.
Q: Any suggestions for how to make it through the holidays without feeling so lonely?
A: The holidays can be hard for many people, for sure. Connecting with others is often the best medicine during these times, and that’s what SCAN’s Togetherness programs are all about.
With our Togetherness Callers program, we’ll match you with a SCAN employee who will call to check in and chat with you every week.
Or, if group activities are more to your liking, look into our virtual Learning Communities.
Find out more…
Email: togetherness@scanhealthplan.com
Call: 1-562-997-3156 for Togetherness Callers 1-562-989-5292 for Learning Communities
Online: See a calendar of upcoming events at scanhealthplan.com/events.
