SCAN Case Management Programs
Helping ensure you get the care you need.
What is Case Management?
Taking advantage of a SCAN Case Management program means that you can get extra help in taking care of your health. As part of one of these programs, you’ll be assigned a case manager who will work with your doctors and other healthcare providers to ensure you get the most out of your SCAN benefits.
Case management is most helpful if you have a chronic or complex healthcare issue. These programs are available to you, if you need them, at no additional cost. SCAN’s Case Management programs are described below. See which might work best for you.
Case management is most helpful if you have a chronic or complex healthcare issue. These programs are available to you, if you need them, at no additional cost. SCAN’s Case Management programs are described below. See which might work best for you.
SCAN’s Case Management programs available to you
Homebase Medical
SCAN works with Homebase Medical to serve members in their own home or by virtual visit, at no cost. Depending on your needs, you may benefit from:
Annual Wellness Visits
Homebase offers an in-home or virtual health assessment. This is a chance to get important information about your health, do preventive tests and screenings, discuss health concerns and learn about programs to manage your care.
Virtual visits are available in Arizona, California, Nevada, New Mexico and Texas. In-person visits are only available in Southern California.
Palliative Care
When you’re living with a serious illness, SCAN and Homebase’s Supportive Care for Advanced Illness (SCAI) program work to maintain your comfort. You’ll connect with an expert in home or by phone to ensure your quality of life is prioritized while managing your symptoms.
Available in Southern California.
Bone Density Screenings
If you’ve fallen or broken a bone in the last six months, you may need a bone density screening. Homebase can meet to do the screening in your home at your convenience.
Available in Southern California.
Care Transitions
If you’re recovering after a hospital stay, make the move back home easier with our support. Our care transitions program will connect you with a team member who makes sure your care needs are coordinated, so you recover comfortably and quickly.
Available in Southern California.
Members are referred to these programs by SCAN. Homebase will contact members to provide more information.
There is no charge for these services. The assessment(s), reports and other related materials or information are covered by SCAN.
Annual Wellness Visits
Homebase offers an in-home or virtual health assessment. This is a chance to get important information about your health, do preventive tests and screenings, discuss health concerns and learn about programs to manage your care.
Virtual visits are available in Arizona, California, Nevada, New Mexico and Texas. In-person visits are only available in Southern California.
Palliative Care
When you’re living with a serious illness, SCAN and Homebase’s Supportive Care for Advanced Illness (SCAI) program work to maintain your comfort. You’ll connect with an expert in home or by phone to ensure your quality of life is prioritized while managing your symptoms.
Available in Southern California.
Bone Density Screenings
If you’ve fallen or broken a bone in the last six months, you may need a bone density screening. Homebase can meet to do the screening in your home at your convenience.
Available in Southern California.
Care Transitions
If you’re recovering after a hospital stay, make the move back home easier with our support. Our care transitions program will connect you with a team member who makes sure your care needs are coordinated, so you recover comfortably and quickly.
Available in Southern California.
Members are referred to these programs by SCAN. Homebase will contact members to provide more information.
There is no charge for these services. The assessment(s), reports and other related materials or information are covered by SCAN.
Chronic Condition Management Program
If you have Congestive Heart Failure, Chronic Obstructive Pulmonary Disorder (COPD) or Diabetes, you may be eligible for our Chronic Condition Management program. Our specially trained nurses will help you learn more about your heart or lung condition. They can talk to you about your treatment options, so you can better monitor and manage your health. They will work to improve communication with your doctor and enhance care coordination between your healthcare providers. The goal: better health and a better quality of life.
Care Transitions
If you've recently been in the hospital or Skilled Nursing Facility (or are planning a stay), SCAN’s Care Transitions team can help by providing short-term coaching to make the transition home a smooth one. Our specially trained Care Transition team can review hospital instructions, including any changes to medications, and make sure you know the symptoms to look out for.
They can assist with obtaining required help or equipment in the home. Our case managers can also help with scheduling those important follow-up medical appointments. Members with ongoing case management needs will get referred to one of our other case management programs.
They can assist with obtaining required help or equipment in the home. Our case managers can also help with scheduling those important follow-up medical appointments. Members with ongoing case management needs will get referred to one of our other case management programs.
Program for Advanced Illness (PAI)
If you or your family member have a serious illness, such as late-stage cancer, dementia, heart or lung disease, our Program for Advanced Illness may be able to help. Our specially trained nurses work with members and their caregivers to manage pain and symptoms, coordinate care with your doctors, and help communicate your wishes for care. This program is also open to those already on hospice.
Complex Care Management
If you are at high risk for a hospitalization due to your condition and are not in a Skilled Nursing Facility or in a long-term care facility, you may qualify for this short-term case management program.
Behavioral Health Program
If you or a family member who has a mental health or substance use diagnosis, this might be the right program for you. Case managers work with the member to help facilitate access to care, improve medication adherence and help prevent hospitalizations. Eligibility for this program is based on which SCAN plan you have.
SCAN’s case management program availability may differ depending on your medical group or plan.
To find out more about any of our case management programs or to refer a member, please contact us by email or phone:
Are you a caregiver to a family member or friend? Visit our Caregiver Benefit Page to learn about SCAN programs such as virtual workshops and case management that provide tools, resources and support for caregivers.
