The quickest way to get answers is to contact Member Services.

SCAN Member Services is here to help. Our team includes representatives fluent in many languages. Plus, we offer free over-the-phone translation services for members in dozens more languages.

Send a secure email: To email Member Services, use the secure messaging option found in your SCAN online member account. It’s the safe way to send messages that contain healthcare or personal information and health-related documents. Don’t have an online member account? Sign up now.

See Frequently Asked Questions to learn more about secure messaging.

Call us: 1-855-827-7226 TTY: 711 TTY: 711

From October 1 to March 31: hours are 8 a.m. to 8 p.m., seven days a week.
From April 1 to September 30: hours are 8 a.m. to 8 p.m. Monday through Friday.
Messages received on holidays and outside of our business hours will be returned within one business day.

Contact us by mail:

SCAN Health Plan
Attn: Member Services
PO BOX 22616
Long Beach, CA 90801-5616

Or fill out this form: