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Q: Are there generic options for my medications?
Many of the medicines that your doctors prescribe could have generic versions available. Using the generic versions will usually cost you less. Use the...
Q: How do I use the Price a Medication tool?
To use the tool, simply enter the name of the drug you want pricing for and your zip code. Your search results will show you how much it costs at different...
What is Interoperability and what does it mean for you?
According to the Centers for Medicare and Medicaid Services (CMS), interoperability aims to give people access to their health information when they need...
Who do I call at SCAN if I have a question about third-party application access?
For questions about how to get and set-up a third-party app, call SCAN Healthtech: 1-833-437-0555. For general questions, contact SCAN Member Services...
Where do I provide my payment account information?
You can contact SCAN Member Services to set up auto pay.
Where do I find the additional drug coverage ID # ?
This information can be located on your other insurance card.
What does the information on my billing statement mean?
Service dates. Shows the current billing period. Balance forward. Shows the balance due from the previous month. Activity summary. Shows...
How can I ask about my late payment status?
For questions about your late payment status, please contact SCAN Member Services. Member Services contact information and hours of operation can be found...
How can I get another copy of my bill?
For a copy of your bill, please contact SCAN Member Services. Member Services contact information and hours of operation can be found by clicking here....
How can I make sure SCAN got my payment?
If you’d like to check on the status of your payment, please contact SCAN Member Services. Member Services contact information and hours of operation can...
