Access a wealth of training materials to ensure providers deliver exceptional service to the people they care for. Browse videos and downloadable resources on a range of valuable topics essential to five-star healthcare.

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Annual Flu Vaccine 

Breast Cancer Screening

Colorectal Cancer Screening

Improving or Maintaining Mental Health

Improving or Maintaining Physical Health

Monitoring Physical Activity

Medication Review

Functional Status Assessment

Pain Assessment

Osteoporosis Screening in Women Who Had a Fracture

Reducing the Risk of Falling

Improving Bladder Control

Diabetes Care

Blood Sugar Controlled

Eye Exam 

Kidney Health Evaluation for Patients with Diabetes 

Statin Use in Persons with Diabetes (SUPD)

Controlling Blood Pressure 

Statin Therapy for Patients with Cardiovascular Disease

Patient Experience

Care Coordination

Getting Appointments and Care Quickly

Getting Needed Care

Transition of Care

Medication Reconciliation Post-Discharge

Follow Up After ER for People with Multiple Chronic Conditions

Plan All-Cause Readmissions

Medication Adherence

Medication Adherence for Diabetes Medication

Medication Adherence for Cholesterol (Statins)

Medication Adherence for Hypertension (RAS Antagonists)

HOS Tip Sheet (PDF) 

CAHPS Tip Sheet (PDF)

Medication Reconciliation Post-Discharge Tip Sheet (PDF) 

Plan All-Cause Readmissions Tip Sheet (PDF)

Transitions of Care Tip Sheet (PDF)

Follow Up After ER for People with Chronic Conditions Tip Sheet (PDF)

• Patient – Mail Order Flyer (ENG)
• Patient – Mail Order Flyer (SP)
• Patient – Mail Order Flyer (CH)
• Patient – Mail Order Flyer (KR)
• Patient – Pharmacy Statin Fact Sheet (ENG)
• Patient – Pharmacy Statin Fact Sheet (SP)
• Patient – Pharmacy Statin Fact Sheet (CH)
• Patient – Pharmacy Statin Fact Sheet (KR)
• Patient – Medication Adherence Guide (ENG)
• Patient – Medication Adherence Guide (SP)
• Patient – Medication Adherence Guide (CH)
• Patient – Medication Adherence Guide (KR)
• Provider – 2024 Pharmacy Benefits Adherence Guide
• Provider – Diabetes Management Tip Sheet
• Provider – Statin Therapy Tip Sheet