Ask Member Services

Q: My husband saw a specialist who gave him a shot. We thought this was part of our benefits, but then we got a bill from the doctor. Is this a mistake?

A: It’s good that you’re double-checking before you pay. You could receive a bill directly from a provider if you didn’t pay the copayment at the time of your visit. Remember, too, to show your SCAN member ID card whenever you see a doctor for the first time or receive care someplace other than your regular doctor’s office, like an urgent care center or emergency room or a facility outside your service area.

If you receive a bill from the doctor, please call Member Services right away.