Claims Submission

SCAN encourages providers to submit claims electronically using the EDI 837 transaction.

To set up EDI 837 connection:

• Contact your clearinghouse to add SCAN’s Payer ID: SCAN1 and contact your PMS or HIS vendor to enable automated electronic claim submissions.
• Enroll with Office Ally at cms.officeally.com or (360) 975-7000 Option 1
• Use the following payer IDs for SCAN:
  • Claims: SCAN1
  • Encounters: SCANE
• Questions? Contact your vendor or Office Ally directly at (360) 975-7000, email info@officeally.com, or live chat support.officeally.com.

If claim cannot be submitted electronically, a paper UB-04 (CMS-1450), or CMS HCFA 1500 should be mailed to:

     SCAN Claims
     P. O. Box 22698
     Long Beach, CA 90801

• Portal: Log in to Availity Essentials > select Claims & Payments > Claim Status
• Phone: Call (888) 540-7226 (Note: allow for 30 days for status to reflect on portal)

• Portal: Review FAQs for processed claims on SCAN Payer Space. Log in to Availity Essentials > select Payer Spaces > SCAN logo > FAQ document
• Phone: (888) 540-7226

• Portal: Availity.com > click Log In (Note: allow for 30 days for status to reflect on portal)
• Phone: Call Provider Services at (888) 540-7226 (note: allow 60 calendar days prior to calling)