Hearing Aid Benefit
Hearing health is part of your overall health and quality of life. If you need hearing aids, SCAN has you covered.
To use your SCAN hearing aid benefit, start by calling TruHearing at 1-844-255-7148 (TTY: 711).
SCAN offers a hearing aid benefit through TruHearing® for most SCAN plans.*
Hearing health is important to your overall health and quality of life. That’s why your SCAN hearing benefit lets you connect with TruHearing without a referral from your primary care doctor. This benefit provides support every step of the way, from your first call to TruHearing to follow-up visits. Your hearing aid benefit includes:
- Yearly hearing exams
- Advanced and Premium model hearing aids in a variety of styles
- Fittings and adjustments for 1 year
- Free trial
- 3-year warranty
- 80 free hearing aid batteries
How a Self-Referral Benefit Works
For your medical care, you will see your primary care doctor first whenever you think you may need specialty care (some SCAN plans vary). Many of the supplemental benefits SCAN offers allow you to self-refer, meaning you don’t need a referral from your primary care doctor first.
To use your hearing aid benefit:
- Call TruHearing to connect with a professional consultant, who will answer questions and help schedule your hearing examination.
- During the exam, be sure to share information with your hearing provider so they can make the best recommendations based on your preferences and lifestyle.
- If you decide to purchase hearing aids, take advantage of the follow-up visits for fittings and adjustments that are included at no cost.
* The hearing aid benefit is not available for some SCAN plans. Copays may vary. Check your Evidence of Coverage to see exactly what your plan includes.
Contact TruHearing
Call 1-844-255-7148 (TTY: 711)
Monday – Friday, 5 a.m. – 6 p.m.
Visit the TruHearing website to take an online hearing test and to learn more.
Call 1-844-255-7148 (TTY: 711)
Monday – Friday, 5 a.m. – 6 p.m.
Visit the TruHearing website to take an online hearing test and to learn more.
Frequently Asked Questions about the Hearing Aid Benefit
Q: I want to use my TruHearing Select benefit. Where do I start?
Your first step is to contact TruHearing at 1-844-255-7148. They’ll verify your coverage and answer any questions before scheduling your hearing exam with a TruHearing provider.
Q: How do I schedule an appointment with my TruHearing provider?
A TruHearing representative will help schedule your appointment with an accredited TruHearing Audiologist or Hearing Instrument Specialist in your area. At your appointment, the consultant will examine your hearing and help you select the right hearing aid.
Q: Who will conduct the hearing exam?
The hearing exam will be conducted by a TruHearing provider who is either an audiologist or a hearing instrument specialist. Both are highly trained and licensed to dispense hearing aids.
Q: What will the hearing exam be like?
Your TruHearing provider will conduct a thorough hearing exam and make recommendations for your hearing aid based on your pattern of hearing loss.
Once you and your provider have agreed on the right aid(s) for your needs, your provider will order them. At your next appointment your provider will fit and adjust your hearing aids and tell you how to use and care for them.
Plus, you’re covered for follow-up visits in the first year when you purchase your hearing aids through TruHearing. You’ll be able to ask any questions you may have or get needed adjustments to how your hearing aids fit or function.