Over-the-Counter (OTC)
SCAN's OTC benefit allows you to choose from thousands of products at CVS stores and online.
Get started with your OTC benefit by calling OTC Health Solutions at 1-844-428-8135 (TTY: 711) between 8 a.m. and 8 p.m. 7 days a week or by visiting cvs.com/benefits.
SCAN offers an over-the-counter (OTC) benefit for many plans.
The over-the-counter benefit allows you to order from over 10,000 commonly used OTC items, in-store and online, including:
Using Your OTC Benefit
With your SCAN over-the-counter benefit, you have more flexibility to buy how and when you want. You can pick up items while you run errands or have them delivered right to your door. It’s up to you.
Ordering in-store is easy with your OTC card. You can use the card to buy items just like using a credit card. Depending on your plan, your card balance will be refilled either monthly or quarterly. You’ll use this card for all your purchases and there’s no limit to the number of items you buy or orders you place each allowance period.
Check your Evidence of Coverage to see how much your OTC allowance is.
Shop OTC at retailers
Use your SCAN OTC card at more than 7,000 CVS Pharmacy stores nationwide. At the store, check out like you would regularly, using your SCAN OTC card like any other credit card.
See our FAQ for more information on what to know about activating your card, making purchases in stores and what stores you can shop at.
The OTC Health Solutions App®
Get the most out of your benefit with the mobile app. Simply download the OTC Health Solutions (OTCHS) app to get started. It’s available on the App Store® for Apple® devices or on the Google Play™ store for Android® devices.
With the app you can:
- Scan and view the items offered
- Process an order
- Review past orders
- See account information
Frequently asked questions about the OTC benefit
Q. How will I get my CVS card?
If you’re enrolling in 2024 for the 2025 benefit year, your card will be delivered by mail by January 1, 2025.
Q. How do I activate my benefit card?
Activate your card by calling the OTC Health Solutions number on the back of your card: 1-844-428-8135 (TTY: 711), by signing in at cvs.com/benefits or on the OTCHS app.
Q. Can I use my card at self-checkout in store?
Yes. Be sure to select credit card when you use your card.
Q. What if my card is lost or stolen?
Call OTC Health Solutions at 1-844-428-8135 (TTY: 711) Monday to Friday, from 8 a.m. to 8 p.m.
Q. What if my card is denied?
Please double check that your card is active and has a balance. If you continue to experience a denial, call 1-844-428-8135 (TTY: 711) 8 a.m. to 8 p.m.
Q. How can I check my balance?
You can check your balance at cvs.com/benefits, in the OTCHS app or by calling Health Solutions at 1-844-428-8135 (TTY: 711).
Q. Will I still be able to order through a catalog?
Yes, you’ll receive a catalog along with your other welcome materials. To place an order, call OTC Health Solutions between 8 a.m. and 8 p.m. You will need to provide your name, date of birth and Zip code. The OTC Health Solutions team member will help you place your order, and it should arrive by mail 5 business days later.
Q. How can I find out what my benefit allowance is?
You can find your benefit allowance in your Evidence of Coverage, in your SCAN online member account, or by calling CVS at 1-844-428-8135 (TTY: 711).
Q. Is there any advantage to shopping in a CVS store rather than ordering online or by phone?
Yes. There are thousands of eligible items to buy at retail locations that aren’t available online. You can check what items are available by viewing the catalog at cvs.com/benefits or using the OTCHS app.
Q: When shopping at a store, can I check out with approved and unapproved items?
Yes. Use your card first to pay for approved items. Then, you can pay for other items with another form of payment.
Q. There’s a CVS location at my local Target store—can I use my SCAN OTC card there?
No. Purchases at Target and Schnucks, as well as select CVS Pharmacy locations, are not eligible. Check eligible locations at cvs.com/benefits or on the OTC Health Solutions app before visiting a location.
Q: What if I prefer to have my items delivered?
You have several options to choose from. When you’re ready to place your order, you can:
- Go to cvs.com/benefits
- Download and sign into the OTC Health Solutions app
- Call 1-844-428-8135 (TTY:711) from 8 a.m. to 8 p.m., 7 days a week, to speak with a team member
Q: Can I track my orders?
Yes, you can track your order online at cvs.com/benefits or on the OTC Health Solutions app.
Q: Will my card cover sales tax?
Yes, your card will cover sales tax, unless the total is more than your balance. Any remaining balance can be paid separately with another form of payment.
Q: What if I have money left in my account at the end of the quarter? Can I add it to the allowance for the next quarter?
Many SCAN plans' OTC allowance carries over from quarter to quarter until the end of the year; for others, you need to use your allowance within each three-month period. Any unused allowance will not carry over to the next calendar year. Check your Evidence of Coverage to see exactly what your plan includes.
