Over-the-Counter (OTC)
SCAN's OTC benefit allows you to choose from thousands of products at CVS stores and online.
Get started with your OTC benefit by calling 1-844-428-8135 or visiting cvs.com/benefits.
SCAN offers an over-the-counter (OTC) benefit for many plans.
The over-the-counter benefit allows you to order from over 10,000 commonly used OTC items, in-store and online, including:
Using Your OTC Benefit
With your SCAN over-the-counter benefit, you have more flexibility to buy how and when you want. You can pick up items while you run errands or have them delivered right to your door. It’s up to you.
Depending on your plan, your card balance will be refilled either monthly or quarterly. You’ll use this card for all your purchases and there’s no limit to the number of items you buy or orders you place each allowance period.
Check your Evidence of Coverage to see exactly what your plan includes.
Shop OTC at retailers
Use your SCAN OTC card at more than 7,000 CVS Pharmacy stores nationwide. At the store, check out like you would regularly, using your SCAN OTC card like any other credit card. See our FAQ for more information on what to know about making purchases in stores and what stores you can shop at.
OTC Health Solutions App®
Get the most out of your benefit with the mobile app. Simply download the OTC Health Solutions app to get started. It’s available on the App Store® for Apple® devices or on the Google Play™ store for Android® devices.
With the app you can:
- Scan and view the items offered
- Process an order
- Review past orders
- See account information
Frequently asked questions about the OTC benefit
Q. How can I find out what my benefit allowance is?
You can find your benefit allowance in your Evidence of Coverage, in your SCAN online member account, or by calling CVS at 1-844-428-8135.
Q. Is there any advantage to shopping in a CVS store rather than ordering online or by phone?
Yes. There are thousands of eligible items to buy at retail locations that aren’t available online. You can check what items are available by viewing the catalog at cvs.com/benefits or using the OTCHCS app.
Q: When shopping at a store, can I check out with approved and unapproved items?
Yes. Use your OTC card first to pay for approved items. Then, use another form of payment for other items.
Q. There’s a CVS location at my local Target store—can I use my SCAN OTC card there?
No. Purchases at Target and Schnucks, as well as select CVS Pharmacy locations, are not eligible. Check eligible locations at cvs.com/benefits or on the OTC Health Solutions app before visiting a location.
Q: What if I prefer to have my items delivered?
You have several options to choose from. When you’re ready to place your order, you can:
- Go to cvs.com/benefits
- Download and sign into the OTC Health Solutions app
- Call 1-844-428-8135 to speak with a team member
Q: Can I track my orders?
Yes, you can track your order online at cvs.com/benefits or on the OTC Health Solutions app.
Q: Will my card cover sales tax?
Yes, your card will cover sales tax, unless the total is more than your balance. Any remaining balance can be paid separately with another form of payment.
Q: What if I have money left in my account at the end of the quarter? Can I add it to the allowance for the next quarter?
Many SCAN plans' OTC allowance carries over from quarter to quarter until the end of the year; for others, you need to use your allowance within each three-month period. Any unused allowance will not carry over to the next calendar year. Check your Evidence of Coverage to see exactly what your plan includes.
