Next, Follow These Steps
Create Your Online Account
When you set up your online SCAN member account, you can:
- Find your plan information quickly.
- View and print your SCAN member ID card.
- See your primary doctor’s information—and even change doctors (within the same medical group).
- Set up auto-pay if your plan has a monthly premium or you’ve enrolled in one of the optional dental plans.
- Go to Communication Preferences to tell us what information you want us to mail or send digitally.
- Use the Health Check Record to keep track of your care, screenings and medications.
Connect to Care
Do you have a new doctor with SCAN? It’s a good idea to schedule a get-to-know-you appointment so that you can meet your doctor and their staff and to let your doctor know about any health concerns you have.
If you’re staying with your current doctor, be sure to see them at least once a year for an annual exam and to keep up with your preventive care and screenings. The earlier in the year, the better!
And remember: You can change your doctor at any time, for any reason. If you’d like to switch to a different doctor at the same medical group, you can make the change yourself in your SCAN online member account. Otherwise, SCAN Member Services can help you switch doctors and medical groups.
Watch these videos about what to do if you need to see a specialist, or have an urgent care or emergency situation.
Connect to Your Prescriptions
Look up any medications you take regularly in the SCAN Formulary. This is the list of prescription drugs covered by your plan.
Any special instructions for your medications will be noted in the Formulary. For example, “PA” stands for “prior authorization,” which means your doctor will need to get the medication approved first—good to know before you need a refill!
Remember, for most SCAN plans, you will pay less at a SCAN Preferred pharmacy. To find locations near you, go to our pharmacy directory page, enter your zip code, then check the box for Preferred Pharmacies.
Watch these short videos to learn more about money-saving and convenience with your SCAN pharmacy benefits.
Check Your Benefits
Read about your benefits in these plan materials:
- Summary of Benefits – an overview of your coverage
- Evidence of Coverage – detailed description of your benefits and other important plan information
- Provider and Pharmacy Directory – an up-to-date, searchable list of doctors and pharmacies in the SCAN network
Remember: Your specific plan information is available at your fingertips when you sign up for a SCAN online member account. If you prefer a printed copy of any of the above materials, contact SCAN Member Services.
Find more information on these and other “More than Original Medicare” benefits here.
Watch these short videos about some of our most-used benefits:
Call with Questions
If you have questions about your health, call your doctor.
For questions about your SCAN plan or benefits, SCAN Member Services is here to help:
1-800-559-3500 TTY: 711
April 1 – Sept. 30, 8 a.m. – to 8 p.m., Monday – Friday
Oct. 1 – March 31, 8 a.m. – 8 p.m., seven days a week
Messages received on holidays and outside of normal business hours will be returned within one business day.
To email with SCAN, you’ll need a SCAN online member account. This enables us to send and receive personal information securely.
