As long as it lists your new medical group, it’s correct. If you didn’t change to a different SCAN plan for 2024, then Scripps Classic (or Scripps Signature or Scripps Heart First) is still the name of your SCAN plan. Your SCAN plan is separate from your medical group. That’s why you can change doctors and medical groups at any time, and still keep SCAN as your health plan.

We realize the Scripps name makes it a bit confusing. But remember, depending on your new medical group and doctor, you may still be able to use Scripps Hospitals.

If you have appointments or care scheduled, we will help make sure your care goes smoothly during this transition. This includes such things as specialist care, a scheduled surgery or skilled nursing facility stay, and rental of medical equipment (like oxygen, wheelchair, hospital bed, etc.). Please call SCAN Member Services at (800) 559-3500 (TTY: 711) and let us know what’s happening.

We want you to always get needed care right away. How soon is soon enough depends on the situation.

• For routine appointments, like your annual wellness visit or physical: Know that it’s fine to wait a month or two. These are longer appointments and there are a limited number available. If something comes up and you need medical attention before your routine appointment, call to see if there are any short appointments available sooner, or go to urgent care.
• For follow-up appointments: If you’re at the doctor’s office and are told you need a follow-up visit, find out when the doctor wants to see you again and make the appointment before you leave. If you’re calling for the appointment later, be sure to tell them when the doctor wants to see you.
• For last-minute appointments: Call your doctor’s office to find out if they can see you within a few days. Many offices keep room on the schedule for short appointments just for situations that can’t wait for a regular appointment. Or, there may have been a cancellation.
• For urgent care: All doctors work with certain urgent care centers that are part of their medical group system. Find out which locations you can go to for urgent care.
• In a medical emergency: Call 911 or go to the closest emergency room. Let your doctor know as soon as possible so they can help with any follow-up care needed.

If you’re not getting needed care in a timely manner, please call SCAN Member Services at (800) 559-3500 (TTY: 711).

Remember, SCAN offers benefits to support your care, too. Many SCAN plans have the following benefits:

• Nurse Advice Line
• Telehealth for Urgent Care (by phone or virtual visit)
• Telehealth for Behavioral Health (virtual visit only)

We understand that the doctor-patient relationship is very personal and what works well for one person may not work well for another.

That’s why you can change primary care doctors at any time and for any reason. It’s important that you find a doctor you trust and who has an office staff that is helpful.

You can change your doctor and even your medical group in your SCAN online member account. Or call SCAN Member Services at (800) 559-3500 (TTY: 711) to make the switch.

You can start by talking to friends and family and seeing if they have any recommendations. Find out if these doctors are in the SCAN network by entering their name(s) in our online provider search tool. You can also use the search tool to look up doctors by zip code, language, gender and more.

Depending on the time of year, you may be able to make a plan switch outside of the Medicare Annual Enrollment Period. Call SCAN at (800) 559-3500 (TTY: 711) to find out.

SCAN offers many plans in San Diego county, most of which have no monthly plan premium. For example, SCAN Alta is accepted by all the medical groups in our San Diego provider network and has no monthly plan premium and many $0 copays. Learn more here.

We’re glad you’ve found a SCAN plan that is a better fit for you!

First, call SCAN to find out if you’re able to make a plan switch outside of the Medicare Annual Enrollment Period. If you are, you can change to another SCAN plan in your SCAN online member account. Remember, you’ll also need to have the name of your primary care doctor. Again, SCAN Member Services can help you change your plan.