SCAN Office Staff Training (OST) – Training Videos and Resources

SCAN’s Office Staff Training (OST) offers a range of courses that can help you and your staff better interact with older adult patients. We provide simple techniques for engaging with older patients that can lead to higher patient satisfaction and better health outcomes.  For questions or if you are interested in taking a live training with a SCAN trainer, please contact us at askthetrainer@scanhealthplan.com

Listed below you will find our menu of OST courses. To view the pre-recorded video trainings, simply click on the topic and quickly register through Zoom. Additionally, we have self-paced trainings that are available to be viewed on your own time.

Impacts CAHPS (Consumer Assessment of Healthcare Providers and Systems Survey)

ACCESS to CARE - Pre-recorded Training 去
ACCESS to CARE - Self-paced Training 去
CARE COORDINATION - Pre-recorded Training 去
CARE COORDINATION - Self-paced Training 去
C.L.E.A.R.: Providing 5-Star Service – Pre-recorded Training 去
C.L.E.A.R.: Providing 5-Star Service – Self-paced Training 去
H.E.A.T.: Maintaining Quality in Difficult Situations – Pre-recorded Training 去
H.E.A.T.: Maintaining Quality in Difficult Situations – Self-paced Training 去
NEW PATIENT ONBOARDING – Pre-recorded Training 去
NEW PATIENT ONBOARDING – Self-paced Training 去

Impacts HOS (Health Outcomes Survey)

IMPROVING HEALTH OUTCOMES (HOS) – Pre-recorded Training 去
IMPROVING HEALTH OUTCOMES (HOS) – Self-paced Training 去
URINARY INCONTINENCE - Pre-recorded Training 去

Impacts Medication Adherence

MEDICATION ADHERENCE – Pre-recorded Training 去
MEDICATION ADHERENCE – Self-paced Training 去

Impacts Overall 5-Star Quality Performance

HEALTH LITERACY – Pre-recorded Training 去
HEALTH LITERACY – Self-paced Training 去
DIABETES – Self-paced Training 去

Importance of the Flu Shot

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